KAREN: It says on the bottle here that you can have two refills.

IVY: Yes, I need to refill it today.

KAREN: Alright.

I'm sorry, Miss. According to our file, this prescription has already been refilled twice.

IVY: I was worried about that.

I couldn't remember if I had it refilled twice yet or not.

KAREN: Well, it looks like you have.

You will need to see your doctor to get a new prescription.

IVY: Listen. This is an emergency.

I tried to call my doctor, but he is out of town. So I can't see him in time.

I need this medicine. It is for skin condition. I've run out.

Can you just refill it once more?

KAREN: I'm sorry, Miss. We can't do it. We must follow the prescription.

And this prescription has run out.

IVY: But I need it. Please. Refill it for me just this once.

I can go to the doctor around ten days from now. Then I'll have another prescription.

KAREN: Miss, I understand your problem.

But it is against the law for us to sell certain medicines without a prescription.

It's the law. I can't do anything about it.

We never sell medicine unless we have a proper prescription. Never.

IVY: But I have a prescription. I just need more of it.

KAREN: A prescription must be valid. It cannot be an expired prescription.

I'm sorry, Miss. It's the law.

You will have to find another doctor who will prescribe this for you.

IVY: Oh, it will be so expensive!

I have a special medical plan, and I can only see one doctor.

It will cost me a lot of money to see another doctor.

KAREN: Miss, I just can't help you on this.

I'm a pharmacist, not a doctor. And there are other customers I need to help now.

I know it is frustrating when this happens.

But there is nothing I can do about it. I'm sorry.

IVY: This is ridiculous! In Taiwan, it is much easier to get medicine when I need it.

KAREN: Maybe that's true. I don't know.

爱薇：抱歉，我要重新加满这瓶药。

凯伦：瓶子上写着你可以重新加满两次。

爱薇：是的，今天我需要重新加满。

凯伦：好的。

小姐，抱歉，根据我们的记录，这个处方药已经加过两次了。

爱薇：我就是担心那点。

我不记得是不是加过两次了。

凯伦：看起来是的。

你要去看医生拿新的处方。

爱薇：你听我说，这是紧急状况。

我找过医生，但是他出城了。所以无法及时看到他。

我需要这个药，这是皮肤药，我用完了。

你就帮我加满一次好吗？

凯伦：小姐，很抱歉，我不能这样做，我必须照着处方。

而你已经用完这个处方药了。

爱薇：但是我还需要，拜托，帮我加满这次就好。

大约十天后我会去看医生，然后再要一次处方。

凯伦：小姐，我了解你的问题。

但是没有处方就卖药是违法的。

这是规定，我帮不上忙。

没有处方我们绝对不能卖药，绝对不行。

爱薇：但是我有处方啊，我只是还要一点。

凯伦：处方必须是有效的，不可以是过期的处方。

小姐，抱歉，这是规定。

你要再找别的医生开这个处方给你。

爱薇：那会很贵。

我有特殊的医疗方案，只能看一位医生。

看别的医生要花很多钱。

凯伦：小姐，我无法帮你这个忙。

我是药剂师不是医生，现在我还有其它客人要忙。

我知道这种事很令人失望。

但是我不能做什么，我很抱歉。

爱薇：这真是荒谬！在台湾有需要时很容易拿到药的。

凯伦：可能是真的，我不知道。

但是我确定在台湾也要有处方。